IDES Callback Program

The Illinois Dept of Employment Security (IDES) has implemented a “callback only model” to effectively honor the order in which callers attempt to reach the call center for assistance. This new model will be in effect for the following call centers: Claimant Services Center (800-244-5631), (877-342-7533), Benefit Payment Control (800-814-0513) and Employer Hotline (800-247-4984). Rather than a caller waiting on hold or calling multiple times, the caller will receive a callback from IDES when they are next in line without losing their place.